FAQs

No. Brivana works on the patient side and is not the exclusive sales agent of a hospital or clinic. We may maintain working relationships with providers so that we can coordinate efficiently, but those relationships do not remove your freedom to compare suitable options.

You can—and if you already know the hospital, department and procedure, that may be the most direct route. Brivana is useful when you want an independent comparison or need someone to coordinate the parts outside the hospital.

Only qualified medical professionals who assess you. Brivana may help organise provider information and questions, but we do not diagnose, prescribe, assess clinical suitability or select treatment.

The initial enquiry does not require medical records. If you proceed, we ask only for information relevant to the agreed coordination and share it only with your authorisation.

After the initial conversation and provider review, Brivana provides one written quotation for the agreed journey. It explains what is included, what is excluded and when the quoted amount could change.

Brivana Health is based in Bangkok, Thailand, with local coordination for international patients and families.

Where they form part of the agreed coordination scope, yes. Your quotation states what travel and accommodation support is included.

Yes. With your permission we can keep nominated family members updated and help arrange visits, interpretation and practical support around the stay.

We are an independent coordination service. We do not sell packages for a single hospital. Our role is to help you compare suitable options and then coordinate the agreed journey.

The website launches in English, German and Chinese. Coordination languages for each case are confirmed during the first conversation.

We aim to acknowledge private enquiries within one business day in Bangkok time. Complex cases may need a short discovery call before we can outline next steps.

Insurance arrangements vary by provider and policy. We can help you understand what a facility needs for international insurance cases; we do not underwrite or guarantee cover.

We arrange, accompany and translate. Questions about diagnosis, treatment and fitness to travel belong to the treating physician. We help you prepare those questions and arrange interpreting for the answers.

Yes. We can discuss the practical arrangements with you. Your relative’s consent is needed before we access their medical information or share updates about their care.

We will tell you. Our first conversation helps establish what you need, what we can coordinate and where our role ends.